APS will be processing the majority of the meeting registration refunds no later than March 31, 2020. Upon processing the refund, it will take up to three days for the credit to appear on the credit card from which the payment was initiated.

In addition, each registrant should receive an email from that includes a copy of the refund invoice. It is each registrant’s responsibility to provide a copy of the refund invoice to the party who paid for their registration, as applicable.

If you do not receive an email from and/or see the credit on your statement by April 1, 2020, please check under "My Orders" or feel free to contact and include the following information so we can investigate:

  • Registrant Name Registrant ID
  • Credit Amount Expected
  • Last four of CC (if known)

Thank you for your patience and understanding.